Customer Success Manager at Manus AI

Position Overview

Join the Manus AI customer success team to help our clients achieve maximum value from our AI platform. We're looking for a dedicated Customer Success Manager to build strong relationships with our enterprise clients and ensure they succeed with AI Manus.

Responsibilities

Serve as the primary point of contact for a portfolio of Manus AI enterprise clients
Develop and execute customer success plans to drive adoption and value realization
Identify opportunities for expanded use of AI Manus within client organizations
Collaborate with product and engineering teams to advocate for customer needs
Monitor customer health metrics and proactively address potential issues
Facilitate regular business reviews and success planning sessions

Requirements

3+ years of experience in customer success, account management, or similar roles
Strong communication and relationship-building skills
Experience working with enterprise clients and stakeholders
Ability to understand technical concepts and explain them to non-technical audiences
Problem-solving mindset and proactive approach to customer needs
Experience with SaaS or AI products is a plus

Benefits

Competitive salary and commission structure
Comprehensive health, dental, and vision insurance
Flexible work arrangements
Professional development opportunities
Collaborative and innovative work environment